CREATOR OF DURABLE & RESPONSIBLE TOURISM

OUR CONCEPT IN 10 KEYS POINTS:

1. Improve the local life

2. Discover authentic Vietnam

3. Participate in the everyday life of the local people

4. Discover the rural and local environment

5. Share and exchange with the inhabitants

6. Plant, collect and taste organic products

7. Ally tourism and durability

8. Protect the environment durably

9. Make a culture prosper and an environment durably

10. Develop and often create an employment for the inhabitants  

• Company Name: V.E.I Travel Co., Ltd. - Tourism and Travel
• Address: K97/42 Nguyen Luong Bang, Hoa Khanh Bac, Lien Chieu, Da Nang.
• Website: https://vei.vn
• E-mail: info@vei.vn

• Our Team: 

With a young and passionate team that is adaptable and quick to gather information, V.E.I Travel, along with experienced tour guides and travel experts who understand customer psychology, local culture, and destinations, continuously creates successful tour designs for many clients. Through this, we spark a love for Vietnam and its people while promoting the country’s image to the world with deep pride in our homeland.
In addition, we provide consultancy for special tours and programs tailored to our clients' requests, offering quick and accurate information to meet the increasingly diverse travel needs of both domestic and international customers.
Our team of tour operators and guides is confident in their proficiency in at least two languages: Vietnamese and English. They have over 5 years of experience working in reputable travel companies and are licensed by the Vietnam National Administration of Tourism to conduct international tours. With this expertise, we are committed to providing our customers with many exciting tour experiences.

• Our Mission:

 “To bring satisfaction to our clients and promise to offer many exciting programs for travelers, particularly in Central Vietnam and throughout the Vietnamese tourism market.”

• Company Philosophy: 

“Customers are precious gems.” Prioritizing customers is a fundamental principle that is always upheld in the spirit of V.E.I Travel. Having you as our customer is a significant honor; you are the ones who experience and contribute to the tourism products we create, and your support is a precious gift to us.

• Company Development Direction:

Maintain and accelerate growth in all key metrics: revenue, market share, workforce, brand value, and the number of unique products (including all-inclusive tours, customized tours, and individual services such as flight tickets, train tickets, hotel bookings, and other transportation services).
With the desire to create attractive products and provide increasingly enthusiastic and thoughtful service, we are always ready to receive and appreciate feedback from our valued clients.

1. Travel Ideas for a Travel Agency Cultural and Culinary Travel Programs: Organize tours to explore local culture combined with traditional culinary experiences in different regions of Vietnam.

2. Ecotourism and Conservation: Offer ecotourism tours to nature reserves, mangroves, and nature-friendly destinations to raise awareness about the importance of environmental protection.

3. Heritage Site Discovery Tours: Organize tours to UNESCO World Heritage sites in Vietnam, such as Ha Long Bay, the Imperial City of Hue, and the Ancient Town of Hoi An.

4. Adventure Tourism Programs: Develop adventure tours such as climbing, trekking in Sapa, or exploring caves in Phong Nha - Kẻ Bàng for thrill-seekers.

5. Family Travel Packages: Design family-friendly travel packages that include fun activities for children and educational experiences about culture and history.

6. Themed Tours: Create themed travel packages such as art tours, historical tours, or sports tours, catering to the specific interests of each customer group.

7. Event and Conference Tourism: Provide organization services for conferences, seminars, and corporate events, combining them with leisure and sightseeing activities.

8. Volunteering Programs: Organize volunteering tours in rural areas where travelers can participate in environmental protection activities and help the local community.

9. Wellness Tourism: Offer wellness packages at luxury resorts and hotels, combined with spa and health care services.

10. Custom Travel Experiences: Allow clients to customize their itineraries based on their personal preferences, creating a unique and personalized travel experience.

• Unique Service Quality:

V.E.I Travel offers tours tailored to the needs and preferences of each customer. We provide options for customizing itineraries, schedules, and accompanying services such as dining, photography, and personal tour guides.

• Expertise and Reputation:

Customers who come to us can always feel assured when working with highly skilled staff. Positive feedback and reviews from previous customers, as well as our years of experience in the tourism industry, further enhance our reputation.

• Authentic and Unique Experiences:
  • Diversifying Tour Types: V.E.I Travel is a company that offers many unique experiences that other companies may not provide. For example, visiting traditional craft villages, eco-tours in rural areas, or outdoor sports activities.
  • Local Cultural Identity: Our company organizes tours in Hoi An or other culturally distinctive regions, always emphasizing the opportunity for customers to experience local cultural values, such as silk weaving, rice farming, or participating in sustainable ecological activities.
• Commitment to Safety and Convenience:
  • Safety is Our Top Priority: We assure customers that choosing V.E.I for cultural tourism experiences means we always comply with all travel safety regulations, employing professional tour guides, providing travel insurance, and adhering to hygiene and safety standards.
  • Easy Booking and 24/7 Support Services: Customers will not have to wait long when wanting to book services with V.E.I. They can easily book tours through online channels or via phone, with support available whenever needed.
• Outstanding Value for Cost:
  • Value Added with Service: Not only are our prices attractive, but customers also enjoy unique and appealing experiences when coming to V.E.I. We offer additional benefits such as free local guides, souvenirs, or supporting services that not every company provides.
  • Special Promotion Packages: We have promotion packages and various offers for customers who book tours early or travel in groups.
• Customer Reviews and Feedback:
  • Sharing Previous Customer Experiences: 90% of feedback for V.E.I has been rated by customers as absolutely satisfied, which is our pride and joy.
• Towards Sustainable Tourism:
  • Commitment to Environmental and Local Community Protection: We are always careful and conscious of protecting the environment, which is core to a GREEN - CLEAN - BEAUTIFUL tourism program. Therefore, you can fully trust V.E.I Travel as the place to provide the best travel experiences.
     

Booking and Payment

Our conditions of tour booking are very simple and convenient, you only need to send mails to our official email address info@vei.vn . After discussing and agreeing with our program and price, you can immediately book any of our services such as tours, hotels and flights. As soon as we receive your booking, we will promptly contact you to confirm and then process it.

1. You are required to pay firstly 30% of the total tour price to our company account in order to confirm your booking:
2. The remaining amount (70%) will be paid before 5 days of tour.

Payment methods:

• Paying by bank transfer to our account:

• Paying online (by Onepay /VTCpay system)

• Money Transfer Services

Cancellation

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either via email or via fax. Cancellations will be charged as follows:

• In more than 30 days prior to the trip departure: No charge
• In 15-30 days prior to passengers’ arrival: 10% charge
• In 06-15 days prior to passengers’ arrival: 30% charge
• In 02-06 days prior to passengers’ arrival: 60% charge
• Within 2 days prior to passengers’ arrival: 100% charge

Travel Insurance

Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.

Tour costs

Tour costs and what include/exclude are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour price includes: accommodations in double/twin rooms and most meals, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are calculated in USD or EUR and per person. No refunds will be given for unutilized services.

Vouchers

Vouchers will be issued by V.E.I TRAVEL after the booked trip is confirmed and payment is completed. Service vouchers will be sent via email or via fax to passengers.

Liability

Neither refunds nor exchanges can be made with respect to accommodations, meals, sightseeing tours, transportation or any other services which are included in the tour price but unutilized by the tour member. V.E.I TRAVEL is not responsible for any losses, injuries or damages caused by passengers. Additional expenses arising due to delays or postponements, accidents, unfavorable weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have inclusive travel insurance, including trip cancellation, medical emergency, and others. Airline schedules, train timetables and local conditions may affect accommodations and itineraries. Should this occur, V.E.I TRAVEL will endeavor to arrange a suitable substitute of similar value.

Complaints/Refunds:

V.E.I TRAVEL will act as an intermediary between customers and other service suppliers such as airplanes, trains, boats and hotels in case of any complaint.

In our agency, we speak English, French and others to make you feel the most comfortable. It is our honor to serve you with all of your requests at the most competitive price and the best service quality.