Francais 
Vietnamese
Trip Inclusion
Price includes:
- Transfers pick up & drop off by mini van 16s with A/C
- Entrance ticket
- Lunch
- Mineral water
- English, French or Vietnamese speaking guide (please indicate your your request when making your reservations)
Trip Exclusions
Price exclude:
- VAT, Insurance, Personal expenses and other expenses that are not mentioned in the program.
Cancellation Policy
Booking and Payment:
Our conditions of tour booking are very simple and convenient, you only need to send mails to our official email address info@vei.vn . After discussing and agreeing with our program and price, you can immediately book any of our services such as tours, hotels and flights. As soon as we receive your booking, we will promptly contact you to confirm and then process it.
- You are required to pay firstly 30% of the total tour price to our company account in order to confirm your booking.
- The remaining amount (70%) will be paid in cash or by credit cards (visa card / master card…) right after your arrival in Vietnam. If you choose to pay by card, it is necessary for you to settle 3% of the total payment as the bank transaction fee.
Payment methods:
- Paying by bank transfer to our account
- Paying online (by Onepay system)
- Money Transfer Services
Cancellation
Period of arrival date | Classic tour | Private tour |
Within 72 hours before tours start | Free of charge | Free of charge |
Within 48 hours before tours start | Free of charge | 50% total rate |
Within 24 hours before tours start | 50% total rate | 75% total rate |
Within 12 hours before tours start | 75% total rate | 100% total rate |
Within 6 hours before tours start | 100% total rate | 100% total rate |
Travel Insurance:
Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.
Tour costs:
Tour costs and what include/exclude are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour price includes: accommodations in double/twin rooms and most meals, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are calculated in USD or EUR and per person. No refunds will be given for unutilized services.
Vouchers:
Vouchers will be issued by V.E.I TRAVEL after the booked trip is confirmed and payment is completed. Service vouchers will be sent via email or via fax to passengers.
Liability:
Neither refunds nor exchanges can be made with respect to accommodations, meals, sightseeing tours, transportation or any other services which are included in the tour price but unutilized by the tour member. V.E.I TRAVEL is not responsible for any losses, injuries or damages caused by passengers. Additional expenses arising due to delays or postponements, accidents, unfavorable weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have inclusive travel insurance, including trip cancellation, medical emergency, and others. Airline schedules, train timetables and local conditions may affect accommodations and itineraries. Should this occur, V.E.I TRAVEL will endeavor to arrange a suitable substitute of similar value.
Complaints/Refunds:
V.E.I TRAVEL will act as an intermediary between customers and other service suppliers such as airplanes, trains, boats and hotels in case of any complaint.
In our agency, we speak English, French and others to make you feel the most comfortable. It is our honor to serve you with all of your requests at the most competitive price and the best service quality. Please feel free to CONTACT US!
S Contact Information:
Please contact with Sales Department to book and confirm services as below:
- Address: No 21, 3 Thanh 3 St, Danang City, Vietnam
- Tel/Fax : (+84-236) 353 73 55 // Hotline: (+84) 912 040944
- Email: info@vei.vn
- English/Vietnamese: Truc: (+84)935 289908 (Zalo, Viber, Kakao, Whatsapp)
- French/Vietnamese: Tu: (+84)906 440944 (Zalo, Viber, Kakao, Whatsapp)
- The service requirements will be responded to within 24 hours. All service requirements need to be sent and confirmed in writing via email or fax.
Refund Policy
Booking and Payment:
Our conditions of tour booking are very simple and convenient, you only need to send mails to our official email address info@vei.vn . After discussing and agreeing with our program and price, you can immediately book any of our services such as tours, hotels and flights. As soon as we receive your booking, we will promptly contact you to confirm and then process it.
- You are required to pay firstly 30% of the total tour price to our company account in order to confirm your booking.
- The remaining amount (70%) will be paid in cash or by credit cards (visa card / master card…) right after your arrival in Vietnam. If you choose to pay by card, it is necessary for you to settle 3% of the total payment as the bank transaction fee.
Payment methods:
- Paying by bank transfer to our account
- Paying online (by Onepay system)
- Money Transfer Services
Cancellation
Period of arrival date | Classic tour | Private tour |
Within 72 hours before tours start | Free of charge | Free of charge |
Within 48 hours before tours start | Free of charge | 50% total rate |
Within 24 hours before tours start | 50% total rate | 75% total rate |
Within 12 hours before tours start | 75% total rate | 100% total rate |
Within 6 hours before tours start | 100% total rate | 100% total rate |
Travel Insurance:
Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.
Tour costs:
Tour costs and what include/exclude are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour price includes: accommodations in double/twin rooms and most meals, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are calculated in USD or EUR and per person. No refunds will be given for unutilized services.
Vouchers:
Vouchers will be issued by V.E.I TRAVEL after the booked trip is confirmed and payment is completed. Service vouchers will be sent via email or via fax to passengers.
Liability:
Neither refunds nor exchanges can be made with respect to accommodations, meals, sightseeing tours, transportation or any other services which are included in the tour price but unutilized by the tour member. V.E.I TRAVEL is not responsible for any losses, injuries or damages caused by passengers. Additional expenses arising due to delays or postponements, accidents, unfavorable weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have inclusive travel insurance, including trip cancellation, medical emergency, and others. Airline schedules, train timetables and local conditions may affect accommodations and itineraries. Should this occur, V.E.I TRAVEL will endeavor to arrange a suitable substitute of similar value.
Complaints/Refunds:
V.E.I TRAVEL will act as an intermediary between customers and other service suppliers such as airplanes, trains, boats and hotels in case of any complaint.
In our agency, we speak English, French and others to make you feel the most comfortable. It is our honor to serve you with all of your requests at the most competitive price and the best service quality. Please feel free to CONTACT US!
S Contact Information:
Please contact with Sales Department to book and confirm services as below:
- Address: No 21, 3 Thanh 3 St, Danang City, Vietnam
- Tel/Fax : (+84-236) 353 73 55 // Hotline: (+84) 912 040944
- Email: info@vei.vn
- English/Vietnamese: Truc: (+84)935 289908 (Zalo, Viber, Kakao, Whatsapp)
- French/Vietnamese: Tu: (+84)906 440944 (Zalo, Viber, Kakao, Whatsapp)
- The service requirements will be responded to within 24 hours. All service requirements need to be sent and confirmed in writing via email or fax.
Confirmation Policy
Booking and Payment:
Our conditions of tour booking are very simple and convenient, you only need to send mails to our official email address info@vei.vn . After discussing and agreeing with our program and price, you can immediately book any of our services such as tours, hotels and flights. As soon as we receive your booking, we will promptly contact you to confirm and then process it.
- You are required to pay firstly 30% of the total tour price to our company account in order to confirm your booking.
- The remaining amount (70%) will be paid in cash or by credit cards (visa card / master card…) right after your arrival in Vietnam. If you choose to pay by card, it is necessary for you to settle 3% of the total payment as the bank transaction fee.
Payment methods:
- Paying by bank transfer to our account
- Paying online (by Onepay system)
- Money Transfer Services
Cancellation
Period of arrival date | Classic tour | Private tour |
Within 72 hours before tours start | Free of charge | Free of charge |
Within 48 hours before tours start | Free of charge | 50% total rate |
Within 24 hours before tours start | 50% total rate | 75% total rate |
Within 12 hours before tours start | 75% total rate | 100% total rate |
Within 6 hours before tours start | 100% total rate | 100% total rate |
Travel Insurance:
Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.
Tour costs:
Tour costs and what include/exclude are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour price includes: accommodations in double/twin rooms and most meals, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are calculated in USD or EUR and per person. No refunds will be given for unutilized services.
Vouchers:
Vouchers will be issued by V.E.I TRAVEL after the booked trip is confirmed and payment is completed. Service vouchers will be sent via email or via fax to passengers.
Liability:
Neither refunds nor exchanges can be made with respect to accommodations, meals, sightseeing tours, transportation or any other services which are included in the tour price but unutilized by the tour member. V.E.I TRAVEL is not responsible for any losses, injuries or damages caused by passengers. Additional expenses arising due to delays or postponements, accidents, unfavorable weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have inclusive travel insurance, including trip cancellation, medical emergency, and others. Airline schedules, train timetables and local conditions may affect accommodations and itineraries. Should this occur, V.E.I TRAVEL will endeavor to arrange a suitable substitute of similar value.
Complaints/Refunds:
V.E.I TRAVEL will act as an intermediary between customers and other service suppliers such as airplanes, trains, boats and hotels in case of any complaint.
In our agency, we speak English, French and others to make you feel the most comfortable. It is our honor to serve you with all of your requests at the most competitive price and the best service quality. Please feel free to CONTACT US!
S Contact Information:
Please contact with Sales Department to book and confirm services as below:
- Address: No 21, 3 Thanh 3 St, Danang City, Vietnam
- Tel/Fax : (+84-236) 353 73 55 // Hotline: (+84) 912 040944
- Email: info@vei.vn
- English/Vietnamese: Truc: (+84)935 289908 (Zalo, Viber, Kakao, Whatsapp)
- French/Vietnamese: Tu: (+84)906 440944 (Zalo, Viber, Kakao, Whatsapp)
- The service requirements will be responded to within 24 hours. All service requirements need to be sent and confirmed in writing via email or fax.
